Your money is safe and secure with Kilde
At Kilde, the safety and security of your investments are our top priorities. We are committed to maintaining the highest financial security standards to protect your personal information and investments in private credit.
Regulatory Compliance
Your funds are safe in an escrow account at DBS Bank in Singapore managed by Rawlinson & Hunters Trust. The account is maintained by a payment agent, Vistra, who assists in managing fund transfers.
Kilde does not have access to the investors’ funds. All transfer requests are validated against the records at Kilde’s platform by Vistra, and then the transactions passed to Rawlinson & Hunters Trust for the final approval. This ensures that even in the unlikely event of our cessation of operations, your funds are safe in a segregated client’s fund escrow account.
Alignment of Interests
Our interests are aligned with yours
Investment platforms and brokers earn revenue from commissions. For an investor like you, selecting a private market investment platform with a consistent quality of deals is essential. Our shareholders invest to every deal offered on the platform on the same terms as you do. Additionally, the institutional investors who use our platform, also invest to the exactly same deal on the same terms.
We make private markets transparent
Private markets are chronically opaque. We beg to differ. For every deal, we publish a detailed information memorandum and slide deck that contains audited financial statements of our borrowers alongside our financial analysis (credit scoring). We want to give you enough information to make a qualified decision on investment. Every quarter we check proforma financial statements on borrower’s adherence to the agreed covenants (criteria to maintain our investment).
Data Security
We use advanced encryption protocols
We use advanced encryption protocols to protect your personal and financial data. All sensitive information is encrypted in transit and at rest, ensuring security from unauthorised access.
Your data are in Google Cloud in Singapore
Data is protected by a secure server infrastructure we built and actively manage. Our site is hosted on Google Cloud Services, monitored 24/7, and guarded by an additional layer of defence against outside threats.
Intrusion detection systems and comprehensive security measures are in place to safeguard your data. We are also backing up all important data to another big cloud provider as an additional business continuity measure.
Our front door is locked
Our platform utilises two-factor authentication (2FA) to provide an extra layer of security for our clients . 2FA offers multiple methods to verify it is you who is logging in ensuring only you can access your account.
Customer Support
Our support team is very dedicated
Our dedicated customer support team, with extensive knowledge and experience, can always answer your concerns or questions. We are committed to providing the support you need to feel confident in your investment with Kilde.
We will assist you as soon as we can
Firstly, every fund withdrawal is manually verified by a trustee, preventing unauthorised withdrawals. Secondly, we allow withdrawal only to the registered bank account in the investor’s name. In the unlikely event of a security incident, our team is available to provide immediate assistance, ensuring your investments are secure at all times. We work swiftly to resolve any issues and ensure that your investments remain secure.
Reach out to us at sales@kilde.sg, call your Kilde Relationship Manager, or chat with us from within the Kilde platform.
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